Warranty Information

Standard Warranty

All products come with a manufacturer's warranty that covers defects in materials and workmanship.

• Servers: 3-year limited warranty
• ID Card Printers: 2-year limited warranty
• Access Control Systems: 2-year limited warranty
• Biometric Devices: 1-year limited warranty

Extended Warranty

Extend your coverage with our optional extended warranty plans:

• Additional 1-3 years of coverage available
• Priority technical support
• Advanced replacement service
• On-site repair options for eligible products

What's Covered

• Manufacturing defects
• Hardware failures under normal use
• Parts and labor for repairs
• Replacement units when repair is not possible

What's Not Covered

• Damage from misuse, abuse, or accidents
• Unauthorized modifications or repairs
• Normal wear and tear
• Consumable items (ribbons, cards, etc.)
• Software issues not related to hardware