Warranty Information

We stand behind the quality of our products with comprehensive warranty coverage.

Standard Warranty

All products come with a manufacturer's warranty that covers defects in materials and workmanship.

  • Servers: 3-year limited warranty
  • ID Card Printers: 2-year limited warranty
  • Access Control Systems: 2-year limited warranty
  • Biometric Devices: 1-year limited warranty

Extended Warranty

Extend your coverage with our optional extended warranty plans:

  • Additional 1-3 years of coverage available
  • Priority technical support
  • Advanced replacement service
  • On-site repair options for eligible products

What's Covered

  • Manufacturing defects
  • Hardware failures under normal use
  • Parts and labor for repairs
  • Replacement units when repair is not possible

What's Not Covered

  • Damage from misuse, abuse, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Consumable items (ribbons, cards, etc.)
  • Software issues not related to hardware

How to Make a Claim

  1. Contact our support team with your product serial number
  2. Describe the issue you're experiencing
  3. Provide proof of purchase
  4. Follow the instructions provided by our support team

Contact Support:

Email: info@itechdevices.com

Phone: +250 782 878 665

I tech Devices

Leading provider of IT, Security and Identification solutions.

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